Field Dispatch Coordinator II - Broadband Tech Ops

Astound; Concord (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Tuition reimbursement

Employee discount

Paid Time Off

Paid Holidays

Paid Sick Leave

Job summary

Astound is seeking an entry-level role in Concord, CA. You will monitor technician routes, stay in touch with field staff, conduct pre-calls and post-install surveys, and verify ICOMS accounts against work orders.

Requirements include a high school diploma and solid communication skills. The company offers full-time hours, on-site work, and a robust benefits package with 401(k), tuition reimbursement, PTO, holidays, and employee discounts.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills and familiarity with standard productivity tools.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Microsoft Office

G-Suite

Education

High school diploma or equivalent

Job description

Astound is seeking an entry-level role in Concord, CA. You will monitor technician routes, stay in touch with field staff, conduct pre-calls and post-install surveys, and verify ICOMS accounts against work orders.

Requirements include a high school diploma and solid communication skills. The company offers full-time hours, on-site work, and a robust benefits package with 401(k), tuition reimbursement, PTO, holidays, and employee discounts.