Field Dispatcher & Tech Route Coordinator

Astound; Rocklin (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a role focused on coordinating technician routes and customer communications to ensure smooth service delivery. You will pre-call customers, conduct post-installation surveys, and verify ICOMS account data against work orders while supporting other duties as assigned.

This entry-level position offers opportunities to gain hands-on experience in telecommunications operations, with a base hourly wage and benefits package reflecting your contributions and tenure.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Proficient in Microsoft Office suite.
• Proficient in Google Workspace (G-Suite).
• Strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Microsoft Office

G-Suite

Effective communication

Education

High school diploma or equivalent

Job description

Astound is seeking a role focused on coordinating technician routes and customer communications to ensure smooth service delivery. You will pre-call customers, conduct post-installation surveys, and verify ICOMS account data against work orders while supporting other duties as assigned.

This entry-level position offers opportunities to gain hands-on experience in telecommunications operations, with a base hourly wage and benefits package reflecting your contributions and tenure.