Telecom Customer Support Specialist (Billing & Inquiries)

Infojini Inc; City of Rochester (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service solutions provider in Rochester, NY is looking for skilled individuals to provide exceptional service to small and midsized corporations. Ideal candidates will have experience in telecommunications and customer service, possess strong problem-solving skills, and can adapt to changes in processes. Flexible scheduling is essential, and attendance during training is required. The role involves resolving billing inquiries and maintaining departmental standards.

Qualifications

• Must type at least 30 words per minute.
• Ability to adapt to changes in processes and procedures.
• Experience in a telecommunications call center is a plus.
• Must understand products, services, offers, rates, and billing.

Responsibilities

• Provide quality customer service to small and midsized corporations.
• Resolve rate concerns and billing inquiries in a timely manner.
• Meet departmental standards and call average expectations.
• Complete correspondence from customers.

Skills

Computer skills in Windows based applications

Customer service skills

Ability to multitask

Problem-solving skills

Knowledge of telecommunications terms

Job description

A customer service solutions provider in Rochester, NY is looking for skilled individuals to provide exceptional service to small and midsized corporations. Ideal candidates will have experience in telecommunications and customer service, possess strong problem-solving skills, and can adapt to changes in processes. Flexible scheduling is essential, and attendance during training is required. The role involves resolving billing inquiries and maintaining departmental standards.