In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Queen Creek (AZ); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training

401k Plan with employer matching

Paid time off

Employee discounts

Job summary

A leading telecommunications company is seeking a Retail Support Specialist to deliver hands-on customer service in dynamic retail environments. The role requires strong communication skills and the ability to address customer inquiries effectively. Key responsibilities include resolving billing issues and providing device support while maintaining professionalism in high-pressure situations. The ideal candidate is detail-oriented, has a flexible schedule, and thrives in a customer-facing environment. Competitive pay and benefits are offered.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide friendly support to AT&T customers in retail.
• Resolve inquiries related to billing and services.
• Troubleshoot wireless devices and network issues.

Skills

Customer service skills

Communication skills

Multitasking

Problem-solving

Job description

A leading telecommunications company is seeking a Retail Support Specialist to deliver hands-on customer service in dynamic retail environments. The role requires strong communication skills and the ability to address customer inquiries effectively. Key responsibilities include resolving billing issues and providing device support while maintaining professionalism in high-pressure situations. The ideal candidate is detail-oriented, has a flexible schedule, and thrives in a customer-facing environment. Competitive pay and benefits are offered.