Billing & Payment Resolution Specialist

Comcast - Central PA; Sandy (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Service Representative to handle customer inquiries and negotiate delinquent balances. In this role, you will promote effective customer relationships and ensure first-call resolution. Strong negotiation, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment are essential. The opportunity includes working nights and weekends with competitive pay and a focus on customer satisfaction.

Qualifications

• Ability to handle customer inquiries effectively.
• Strong negotiation and customer relationship skills.
• Proficient in managing and resolving billing discrepancies.

Responsibilities

• Handle customer inquiries regarding billing and payment.
• Negotiate with customers to collect delinquent balances.
• Communicate product features and benefits effectively.

Skills

Negotiation skills

Customer service

Active listening

Problem solving

Multitasking

Job description

A leading telecommunications company is seeking a Customer Service Representative to handle customer inquiries and negotiate delinquent balances. In this role, you will promote effective customer relationships and ensure first-call resolution. Strong negotiation, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment are essential. The opportunity includes working nights and weekends with competitive pay and a focus on customer satisfaction.