In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Novato (CA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Comprehensive training and development programs

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Advancement opportunities

Job summary

A leading telecommunications firm is seeking a Retail Support Specialist to provide frontline support to customers in retail environments. The role requires strong communication skills and the ability to resolve issues in high-pressure situations. Key responsibilities include customer support, troubleshooting, and maintaining service quality. The position offers competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement, making it ideal for candidates eager to excel in sales and customer service.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide friendly, solution-focused support to customers in retail settings.
• Resolve inquiries related to billing, account updates, and device support.
• Operate effectively in high-volume retail environments.
• Engage with store leadership to address customer concerns.
• Document all interactions thoroughly and accurately.

Skills

Strong customer service skills

Excellent communication skills

Ability to handle high-stress situations

Multitasking proficiency

Problem-solving abilities

Job description

A leading telecommunications firm is seeking a Retail Support Specialist to provide frontline support to customers in retail environments. The role requires strong communication skills and the ability to resolve issues in high-pressure situations. Key responsibilities include customer support, troubleshooting, and maintaining service quality. The position offers competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement, making it ideal for candidates eager to excel in sales and customer service.