Customer Experience Specialist

Kedia Corporation; Rochester (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading global corporation in Rochester seeks a Customer Service Representative to handle customer inquiries, manage service issues, and provide support through various channels. The ideal candidate should possess strong communication and problem-solving skills, ensuring customer satisfaction and efficient service delivery. This role offers an opportunity to work in a dynamic environment focused on customer care. Candidates with experience in customer service principles will thrive in this position.

Qualifications

• Experience with customer service principles and processes.
• Strong communication skills for customer interactions.
• Ability to handle complaints and resolve issues.

Responsibilities

• Provide information about products or services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer complaints regarding billing and services.

Skills

Customer Service

Communication

Problem-solving

Attention to Detail

Tools

Contact center software

CRM software

Microsoft Excel

Job description

A leading global corporation in Rochester seeks a Customer Service Representative to handle customer inquiries, manage service issues, and provide support through various channels. The ideal candidate should possess strong communication and problem-solving skills, ensuring customer satisfaction and efficient service delivery. This role offers an opportunity to work in a dynamic environment focused on customer care. Candidates with experience in customer service principles will thrive in this position.