In-Store Customer Care Specialist | Growth & Perks

DSI Systems; Linda (CA); On-site; USD 35,817; Full time

Benefits offered by this job

Competitive starting pay

Comprehensive training programs

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Job summary

A leading telecommunications service provider is seeking a Retail Support Specialist to provide hands-on customer support in retail environments. You will engage directly with customers to resolve issues regarding accounts, billing, and device support. This role requires strong communication skills and the ability to work effectively under pressure. Benefits include a competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide professional and friendly support to AT&T customers in retail locations.
• Resolve inquiries related to billing and service concerns.
• Troubleshoot wireless devices and network issues.
• Act as the AT&T expert for retail employees and partners.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Multitasking

Job description

A leading telecommunications service provider is seeking a Retail Support Specialist to provide hands-on customer support in retail environments. You will engage directly with customers to resolve issues regarding accounts, billing, and device support. This role requires strong communication skills and the ability to work effectively under pressure. Benefits include a competitive pay of $26 per hour, comprehensive training, and opportunities for career advancement.