Customer Solutions Specialist - Tech Support & Billing

Spectrum; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Spectrum is seeking a customer service representative in Buffalo, NY to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet and Voice issues, and help customers manage their accounts.

The role emphasizes problem-solving, sales retention, and building long-term relationships. Office environment with varied schedules; base pay ranges from $20 to $24 per hour, with potential bonuses and a path to career growth.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or sales.
• Ability to read, write, speak English.
• Knowledge of Spectrum products and troubleshooting.
• Proficiency with billing systems.

Responsibilities

• Resolve customer inquiries and troubleshoot services.
• Manage activation, maintenance and billing via phone.
• Recommend upgrades and solutions.
• Process orders and update accounts.
• Escalate issues requiring field visits.
• Support customer satisfaction and relationships.

Skills

Customer service

Sales retention

English fluency

Troubleshooting

Billing systems

Education

High school diploma

Tools

Microsoft Office

Intranet navigation

Billing software

CRM systems

Job description

Spectrum is seeking a customer service representative in Buffalo, NY to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet and Voice issues, and help customers manage their accounts.

The role emphasizes problem-solving, sales retention, and building long-term relationships. Office environment with varied schedules; base pay ranges from $20 to $24 per hour, with potential bonuses and a path to career growth.