Billing Support Specialist — Empathetic Problem Solver

Spectrum; City of Rochester (NY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Pay and benefits package

Career growth opportunities

Job summary

Spectrum in Rochester, NY is seeking a Customer Service Representative on the billing team. You will handle inbound calls, assist customers with billing questions, and provide accurate account support to help keep customers connected.

We value clear communication, empathy, and multi-tasking in a fast-paced environment. Join Spectrum and grow your career while delivering great service.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Answer inbound calls related to billing inquiries.
• Provide accurate billing information and account support.
• Demonstrate empathy, courtesy, and professionalism with customers.
• Escalate issues as needed and collaborate with management on complex cases.

Skills

Customer service

Communication

Time management

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum in Rochester, NY is seeking a Customer Service Representative on the billing team. You will handle inbound calls, assist customers with billing questions, and provide accurate account support to help keep customers connected.

We value clear communication, empathy, and multi-tasking in a fast-paced environment. Join Spectrum and grow your career while delivering great service.