Customer Care Specialist — Evenings & Saturdays

Pldi; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading telecommunications provider is seeking an experienced Customer Service Representative based in New York. The role involves providing exceptional service to customers, assisting with various inquiries, and requires strong communication and problem-solving skills. Candidates should have prior customer service experience and the ability to work a 40-hour week, including late shifts and rotating Saturdays. Join a company dedicated to aiding rural communities with their telecommunications needs.

Qualifications

• Not an entry-level job; requires previous customer service experience.
• Ability to maintain composure in stressful situations.
• Passion for providing high-level customer service.

Responsibilities

• Assist customers with service, billing, and technical inquiries.
• Provide solutions to customer problems and inquiries.
• Handle calls and online inquiries professionally and courteously.

Skills

Previous customer service experience

Strong phone skills

Excellent communication skills

Problem-solving orientation

Resourceful and composed under stress

Job description

A leading telecommunications provider is seeking an experienced Customer Service Representative based in New York. The role involves providing exceptional service to customers, assisting with various inquiries, and requires strong communication and problem-solving skills. Candidates should have prior customer service experience and the ability to work a 40-hour week, including late shifts and rotating Saturdays. Join a company dedicated to aiding rural communities with their telecommunications needs.