Entry-Level Customer Service Specialist (Billing & Support)

AccountMakers; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A staffing agency is recruiting for the position of Customer Service Representative. This entry-level role involves handling customer inquiries, resolving issues, and assisting with order processes. The ideal candidate should have strong communication skills and a willingness to work flexible hours, including evenings and weekends. The position offers competitive pay and opportunities for advancement.

Qualifications

• 1+ years of customer service experience.
• Strong verbal and written communication skills.
• Ability to work a flexible schedule including evenings or weekends.

Responsibilities

• Handle inbound inquiries and resolve billing issues.
• Manage subscription and account changes.
• Assist with order fulfillment questions.

Skills

Verbal communication

Written communication

Solution-oriented approach

Experience with CRM tools

Education

High school diploma

Associate or bachelor's degree

Tools

Zendesk

Salesforce Service Cloud

Freshdesk

Job description

A staffing agency is recruiting for the position of Customer Service Representative. This entry-level role involves handling customer inquiries, resolving issues, and assisting with order processes. The ideal candidate should have strong communication skills and a willingness to work flexible hours, including evenings and weekends. The position offers competitive pay and opportunities for advancement.