Telecom Customer Care & Tech Support Specialist

MCI Careers; Wichita (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI Careers is looking for a Telcom Customer Care Representative for their Wichita location. This full-time, on-site role involves handling customer service interactions and sales, supported by comprehensive training. Ideal candidates are motivated and have strong communication skills. Responsibilities include inbound and outbound contacts, troubleshooting, and ensuring a positive customer experience. MCI offers incentives, paid time off, health benefits, and opportunities for career growth in a fun, team-oriented environment.

Qualifications

• Ability to read and speak English fluently.
• Experience with data-entry utilizing a computer.
• Reliable with regular attendance.

Responsibilities

• Handle inbound and outbound customer contacts.
• Resolve customer support issues.
• Document and process customer claims.

Skills

Customer service orientation

Conflict resolution

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for a Telcom Customer Care Representative for their Wichita location. This full-time, on-site role involves handling customer service interactions and sales, supported by comprehensive training. Ideal candidates are motivated and have strong communication skills. Responsibilities include inbound and outbound contacts, troubleshooting, and ensuring a positive customer experience. MCI offers incentives, paid time off, health benefits, and opportunities for career growth in a fun, team-oriented environment.