Telecom Support & Sales Agent - Entry Level

MCI Careers; Wichita (KS); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Incentives and rewards

Comprehensive health benefits

Retirement savings programs

Paid training

Fun work environment

Job summary

MCI Careers is seeking an Entry-Level Telcom Customer Care Agent for their on-site call center in Wichita, Kansas. This is a full-time role focused on customer service, technical support, and sales interactions.

Successful candidates will enjoy comprehensive training, a supportive work environment, and incentives for achieving targets. If you are energetic, motivated, and thrive in a team-oriented atmosphere, MCI is looking for you!

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Excellent organizational, written, and oral communication skills.
• Ability to work regularly scheduled shifts within our hours of operation including the training period.

Responsibilities

• Support customer service, technical support, and customer sales interactions.
• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve issues effectively.
• Utilize knowledge base to accurately answer customer questions.

Skills

Data entry skills

Fluent in English

Customer service orientation

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI Careers is seeking an Entry-Level Telcom Customer Care Agent for their on-site call center in Wichita, Kansas. This is a full-time role focused on customer service, technical support, and sales interactions.

Successful candidates will enjoy comprehensive training, a supportive work environment, and incentives for achieving targets. If you are energetic, motivated, and thrive in a team-oriented atmosphere, MCI is looking for you!