Customer Care Pro — 4x10 Call Center (Full-Time)

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Medical, Dental, Vision Insurance

Flexible Schedules

Casual Dress Code

Incentives & Rewards

Job summary

Join MCI as a Call Center Representative in Wichita, KS, for a full-time role combining customer service and sales. This entry-level position requires excellent communication skills and the ability to manage customer inquiries effectively. Employees enjoy competitive compensation, comprehensive training, and opportunities for growth in a supportive and dynamic work environment. MCI offers a variety of benefits, including paid time off and bonuses, making it an excellent place for individuals eager to start their career in customer service.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite.
• Customer service oriented (empathetic, responsive, patient).
• Ability to thrive in a fast-paced environment.

Responsibilities

• Listen to and resolve customer issues.
• Utilize systems to complete account management tasks.
• Recognize sales opportunities.
• Explain products and processes.
• Appropriately escalate customer dissatisfaction.
• Ensure first-call resolution through effective call handling.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Join MCI as a Call Center Representative in Wichita, KS, for a full-time role combining customer service and sales. This entry-level position requires excellent communication skills and the ability to manage customer inquiries effectively. Employees enjoy competitive compensation, comprehensive training, and opportunities for growth in a supportive and dynamic work environment. MCI offers a variety of benefits, including paid time off and bonuses, making it an excellent place for individuals eager to start their career in customer service.