Entry-Level Tech Support & Customer Care — Paid Training

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Bonuses and rewards programs

Job summary

MCI Careers is hiring a Tech Support Representative for their Wichita, Kansas location. In this entry-level position, you will provide customer support by handling inbound and outbound calls, resolving technical issues, and upselling products and services. Ideal candidates should possess excellent communication skills and a reliable work ethic. You will receive comprehensive training and have opportunities for career growth and various benefits, including health insurance after 60 days of employment.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Ability to type swiftly (20+ words a minute).
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts courteously.
• Ensure first call resolution for customer issues.
• Document and process customer claims accurately.

Skills

Communication skills

Problem-solving

Customer service orientation

Reliability

Organizational skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is hiring a Tech Support Representative for their Wichita, Kansas location. In this entry-level position, you will provide customer support by handling inbound and outbound calls, resolving technical issues, and upselling products and services. Ideal candidates should possess excellent communication skills and a reliable work ethic. You will receive comprehensive training and have opportunities for career growth and various benefits, including health insurance after 60 days of employment.