Customer Support Specialist - Inbound & Tech Help

MCI; Wichita, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking enthusiastic Customer Service Representatives in Wichita, KS to handle inbound inquiries, provide troubleshooting support, and manage customer accounts. The role emphasizes delivering positive customer experiences and requires dependable attendance and willingness to participate in ongoing training.

The position offers comprehensive training and career advancement within a fast-paced, team-oriented environment.

Qualifications

• High school diploma or equivalent.
• Ability to type at least 20 words per minute.
• Basic computer and data entry skills.
• Familiarity with Microsoft Office Suite.
• Strong customer service and problem-solving abilities.
• Ability to work independently and collaboratively.
• Reliable with excellent attendance.

Responsibilities

• Answer inbound customer inquiries professionally and courteously.
• Resolve customer concerns through effective problem-solving.
• Troubleshoot basic technical and account-related issues.
• Process customer requests and maintain accurate account records.
• Utilize company systems to document customer interactions.
• Follow client procedures, compliance requirements, and quality standards.
• Escalate complex customer concerns when necessary.
• Achieve customer satisfaction, quality, and productivity goals.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Communication skills

Problem-solving

Typing 20 wpm

Microsoft Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

MCI is seeking enthusiastic Customer Service Representatives in Wichita, KS to handle inbound inquiries, provide troubleshooting support, and manage customer accounts. The role emphasizes delivering positive customer experiences and requires dependable attendance and willingness to participate in ongoing training.

The position offers comprehensive training and career advancement within a fast-paced, team-oriented environment.