Telecom Call Center Specialist – Onsite

NexTier Global; Windsor (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

NexTier Global in Windsor, CT, is seeking a Call Center Representative for a full-time, on-site role. You will handle inbound and outbound conversations with residential and small business customers about fiber internet, mobile service, and connectivity upgrades, while following scripts and compliance guidelines.

You will document interactions, update account details, and work with the team to meet customer satisfaction, quality, and productivity targets, contributing to a performance-driven

Qualifications

• Experience in a customer service role with sales support or retention.
• Maintain high customer satisfaction and provide professional support across calls.
• Strong interpersonal skills: active listening, clear communication, rapport with diverse customers.
• Solid computer literacy: navigate call center software, CRM tools, and basic office applications during live calls.
• Willingness to receive coaching and learn product knowledge.
• Willingness to work full-time on-site in Windsor, CT.
• Willingness to adapt to new processes and technologies.
• High school diploma or equivalent; telecommunications or contact centers preferred but not required.

Responsibilities

• Handle inbound and outbound calls from residential and small business customers.
• Explain products and services and resolve issues.
• Update account information and process changes or upgrades in the system.
• Follow call scripts and compliance guidelines; document interactions accurately.
• Meet performance targets related to customer satisfaction, quality, and productivity.
• Collaborate with supervisors and team members to share feedback and support continuous improvement.

Skills

Customer service

Sales support

Retention

Active listening

Communication

Rapport building

Time management

On-site Windsor CT

Education

High school diploma or equivalent

Tools

CRM software

Call center software

Office applications

Job description

NexTier Global in Windsor, CT, is seeking a Call Center Representative for a full-time, on-site role. You will handle inbound and outbound conversations with residential and small business customers about fiber internet, mobile service, and connectivity upgrades, while following scripts and compliance guidelines.

You will document interactions, update account details, and work with the team to meet customer satisfaction, quality, and productivity targets, contributing to a performance-driven