Customer Experience & Sales Specialist

Burlington Telecom; Burlington (VT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Family Medical (3 plans to choose from

Dental and Vision

Company funded HSA

Short and Long Term Disability

Parental Leave

Life insurance and Voluntary options

401(k) with generous company match

Paid Time Off

Paid Holidays

Job summary

Burlington Telecom is seeking an energetic Customer Experience and Sales Representative to support video, high-speed internet, and phone services for residential and commercial customers. This full-time, onsite role is based in Burlington or Essex, VT, and focuses on educating customers, promoting bundles, and delivering top-tier service.

You will handle inquiries, process payments, and support sales goals while maintaining a professional image in a community-focused environment.

Qualifications

• 3+ years of customer service, call center, or retail sales experience; telecommunications sales or MVNO/wireless experience preferred.
• High school diploma or GED required.
• Valid driver's license and willingness to participate in product training.
• Company benefits include health plans, HSA, and disability coverage.
• Ability to promote and upsell services including MVNO/mobile plans.

Responsibilities

• Deliver exceptional customer service for video, internet, and telephone services to residential and commercial customers.
• Educate customers, promote bundles, and close sales while meeting targets.
• Process payments, handle billing adjustments, and troubleshoot basic service issues over the phone.
• Work onsite at Burlington or Essex Office and maintain a professional company image.
• Use CRM/POS and other software to manage accounts and inquiries.

Skills

Customer service

Sales experience

Telecommunications

CRM/POS platforms

Education

High school diploma or GED

Tools

CRM/POS systems

Word processing

Spreadsheets

Billing systems

Job description

Burlington Telecom is seeking an energetic Customer Experience and Sales Representative to support video, high-speed internet, and phone services for residential and commercial customers. This full-time, onsite role is based in Burlington or Essex, VT, and focuses on educating customers, promoting bundles, and delivering top-tier service.

You will handle inquiries, process payments, and support sales goals while maintaining a professional image in a community-focused environment.