Customer Service Representative

Fuse Solutions; Village of Valley Stream (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Training

Sign-On Bonus

401(k) match

Management Training Program

Job summary

A leading telecommunications firm in Valley Stream seeks enthusiastic representatives for customer service roles. You will use your strong communication skills to guide customers and represent the company effectively. The ideal candidate has experience in customer service or retail and is eager to grow into new roles. This position offers paid training, a sign-on bonus, and various cross-training opportunities, creating a pathway for career advancement in the telecommunication field.

Qualifications

• Excitement to grow into different roles is important.
• Experience in Customer Service, Retail, Sales, or Hospitality preferred.
• Strong problem-solving ability is required.

Responsibilities

• Represent the client and offer guidance to potential customers.
• Handle customer service queries effectively.
• Assist customers in making informed telecom decisions.

Skills

Communication skills

Problem solving

Willingness to learn

Retail experience

Sales experience

Job description

We’re currently representing a top telecommunications client that specializes in fiber‑optic technology which results in the highest speed of internet available in the Northeast! Their goal is to bring this technology to those who rely on it for their day‑to‑day lives in a much more accessible way.

We offer face‑to‑face Customer Service on their behalf so they can focus on delivering the best while we handle the rest! We’re looking for representatives who feel comfortable using their communication skills on a day‑to‑day basis, not only to represent the client but to offer guidance to potential customers to ensure they make the best decisions for their telecom needs.

What We’re Looking For:

• Willingness to learn
• Experience in Customer Service, Retail, Sales, Hospitality, Restaurants etc preferred
• Problem solving ability
• Excitement to grow into different roles
• Excellent communication skills

What We Offer:

• Paid Training
• Sign‑On Bonus
• Management Training Program
• 401(k) match

Potential Cross-Training Opportunities In:

• Public Speaking
• Administrative
• Human Resources
• Finance / P&L