Customer Service Representative

Fuse Solutions; City of Long Beach (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Sign-On Bonus

Management Training Program

401(k) match

Job summary

Fuse Solutions in New York is seeking customer service representatives to represent a top telecom client in a face-to-face setting, helping customers choose the best telecom solutions.

We offer paid training, sign-on bonus, management training program, and 401(k) match, with opportunities to grow into other roles through cross-training in public speaking, HR, finance, and more.

Qualifications

• Willingness to learn and adapt in a fast-paced environment.
• Experience in Customer Service, Retail, Sales, Hospitality, or Restaurants is preferred.
• Strong problem-solving abilities and proactive communication.
• Demonstrated ability to grow into additional roles within a team.
• Excellent verbal and written communication skills.

Responsibilities

• Represent the client in day-to-day customer service interactions.
• Guide potential customers to make informed telecom decisions.
• Deliver friendly service while maintaining a professional demeanor.
• Participate in opportunities for cross-training and career growth.

Skills

Willingness to learn

Customer service experience

Problem solving

Communication skills

Growth mindset

Job description

We’re currently representing a top telecommunications client that specializes in fiber‑optic technology which results in the highest speed of internet available in the Northeast! Their goal is to bring this technology to those who rely on it for their day‑to‑day lives in a much more accessible way.

We offer face‑to‑face Customer Service on their behalf so they can focus on delivering the best while we handle the rest! We’re looking for representatives who feel comfortable using their communication skills on a day‑to‑day basis, not only to represent the client but to offer guidance to potential customers to ensure they make the best decisions for their telecom needs.

What We’re Looking For

• Willingness to learn
• Experience in Customer Service, Retail, Sales, Hospitality, Restaurants etc preferred
• Problem solving ability
• Excitement to grow into different roles
• Excellent communication skills

What We Offer

• Paid Training
• Sign‑On Bonus
• Management Training Program
• 401(k) match

Potential Cross‑Training Opportunities In

• Public Speaking
• Administrative
• Human Resources
• Finance / P&L