Customer Service Representative

Fuse Solutions; Hicksville (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Sign-On Bonus

Management Training Program

401(k) match

Job summary

A leading telecommunications provider in Hicksville is seeking customer service representatives who are eager to enhance their communication skills. The position involves guiding customers in their telecom needs while representing a cutting-edge fiber-optic technology company. This role offers paid training, a sign-on bonus, and potential for management training. Ideal candidates should have customer service experience and a passion for helping others, ensuring customer satisfaction in the fast-paced telecom sector.

Qualifications

• Experience in Customer Service, Retail, Sales, Hospitality preferred.
• Ability to adapt to different roles within the company.
• Strong problem-solving capabilities.

Responsibilities

• Provide face-to-face customer service for clients.
• Guide potential customers in making decisions regarding telecom needs.
• Promote fiber-optic technology for enhanced internet access.

Skills

Communication Skills

Problem Solving

Willingness to Learn

Adaptability

Job description

We’re currently representing a top telecommunications client that specializes in fiber‑optic technology which results in the highest speed of internet available in the Northeast! Their goal is to bring this technology to those who rely on it for their day‑to‑day lives in a much more accessible way.

We offer face‑to‑face Customer Service on their behalf so they can focus on delivering the best while we handle the rest! We’re looking for representatives who feel comfortable using their communication skills on a day‑to‑day basis, not only to represent the client but to offer guidance to potential customers to ensure they make the best decisions for their telecom needs.

What We’re Looking For:

• Willingness to learn
• Experience in Customer Service, Retail, Sales, Hospitality, Restaurants etc preferred
• Problem solving ability
• Excitement to grow into different roles
• Excellent communication skills

What We Offer:

• Paid Training
• Sign‑On Bonus
• Management Training Program
• 401(k) match

Potential Cross-Training Opportunities In:

• Public Speaking
• Administrative
• Human Resources
• Finance / P&L