Cx Specialist I

Nex-Tech; Oberlin (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Vision insurance

Dental insurance

Paid time off

Internet discounts

Service discounts

Profit sharing

Training opportunities

Job summary

Nex-Tech is seeking a Customer Experience Specialist to support sales and service across our product offerings. You will work directly with customers to recommend solutions, process transactions, and ensure satisfaction in a fast-paced retail or service environment.

Ideal candidates bring strong customer service and sales skills, the ability to explain products clearly, and a team-oriented mindset. Nex-Tech offers comprehensive benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent plus one year of customer service, sales, or related experience.
• Strong communication and problem-solving abilities.
• Ability to meet sales goals and work in a fast-paced environment.

Responsibilities

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalates as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

Skills

Customer service

Sales

Communication

Problem-solving

Multitasking

Office software

Team-oriented

Education

High school diploma or equivalent

Tools

Office software

Job description

Join Our Team as a Customer Experience Specialist

Nex-Tech is seeking a motivated and customer-focused Customer Experience Specialist to support sales and service across our product offerings. This role works directly with customers to recommend solutions, process transactions, and ensure a high level of satisfaction.

This position is ideal for someone who enjoys helping customers, driving sales, and working in a fast-paced retail or office environment.

What You'll Do:

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services
• Assist customers with questions about products, services, pricing, and features
• Process service orders, upgrades, disconnects, and number ports
• Accept and post customer payments and assist with billing inquiries
• Resolve customer issues or escalates as needed
• Support account maintenance and documentation processes
• Maintain compliance with customer data privacy regulations

What You Bring:

• Strong customer service and sales skills
• Ability to recommend solutions based on customer needs
• Strong communication and problem-solving abilities
• Attention to detail and ability to multitask
• Working knowledge of computers and office systems
• Positive attitude and team-oriented mindset
• Ability to meet sales goals and performance expectations

Education & Experience:

Required: High school diploma or equivalent plus one year of customer service, sales, or related experience.

Why Nex-Tech?

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full Health, Vision, and Dental coverage
• Time Off: Paid vacation and sick leave
• Perks: Free Nex-Tech Internet and service discounts
• Bonus: Performance-based increases and profit-sharing
• Support: Training and development opportunities

Grow Your Career at Nex-Tech!

Build your career in customer experience while helping customers stay connected with the latest technology.

Nex-Tech is an equal opportunity provider and employer.