Customer Experience & Sales Specialist

Champlain Broadband LLC in; Burlington (VT); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Paid holidays

Job summary

Burlington Telecom is seeking a Customer Experience and Sales Representative to deliver excellent service for residential and commercial customers in Burlington, VT. You will handle inquiries, educate customers, and promote video, high-speed internet, and phone services.

The role is full-time and onsite at our Burlington or Essex offices. A background in telecommunications sales and strong problem-solving skills are preferred, with opportunities to earn commissions and overtime pay where

Qualifications

• 3+ years of customer service, call center, or retail sales experience; telecommunications sales or MVNO/wireless experience strongly preferred.
• Must have a high school diploma or GED.
• Valid driver’s license required.

Responsibilities

• Assist customers with service inquiries for video, internet, and phone.
• Educate customers and upsell services, including MVNO mobile plans and bundles.
• Process payments and handle billing adjustments.
• Troubleshoot basic service issues over the phone and guide customers to resolution.

Skills

Customer service

Sales experience

Telephone support

CRM software

Education

High school diploma or GED

Tools

CRM/POS platforms

Job description

Burlington Telecom is seeking a Customer Experience and Sales Representative to deliver excellent service for residential and commercial customers in Burlington, VT. You will handle inquiries, educate customers, and promote video, high-speed internet, and phone services.

The role is full-time and onsite at our Burlington or Essex offices. A background in telecommunications sales and strong problem-solving skills are preferred, with opportunities to earn commissions and overtime pay where