TechOps Engineer — Hybrid, Boston

Benchling, Inc.; Boston (MA); Hybrid; USD 81,000 - 109,000; Full time

Job summary

Benchling, Inc. in Boston is seeking a Technology Operations Engineer to own the on-site experience, delivering Tier 1 Helpdesk support, device management, and SaaS administration for the Boston office, with partners in San Francisco and Zurich.

You’ll work hands-on with Okta, Google Workspace, Jira, Slack, Zoom, and Office365, maintain SLAs, manage ITAM, onboarding, and contribute to TechOps and Security initiatives in a fast-paced SaaS environment.

Qualifications

• 3+ years troubleshooting hardware, software, and systems in a corporate environment.
• 3+ years in a heavily SaaS-based environment.
• Experience owning or contributing to IT asset management, including inventory and lifecycle.
• Comfortable being the sole on-site tech for a location with judicious escalation.
• Willingness to flex hours for EMEA coverage.
• Excellent communication and customer service attitude.
• Experience with IAM platforms (Okta or similar).
• Experience with ITSM (Jira Service Management) or similar ticketing.
• Experience with endpoint management tools and AV systems.

Responsibilities

• Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
• Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
• Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
• Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
• Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
• Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
• Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
• Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
• Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
• Develop and maintain Technology Operations documentation

Skills

Mac OS & Windows support

SaaS operations

Customer service mindset

Communication

Security awareness

Team collaboration

Tools

Okta

Jira Service Management

Jamf

Fleet

Intune

AWS Workspace

WorkspaceONE

Zoom

AV systems

Job description

Benchling, Inc. in Boston is seeking a Technology Operations Engineer to own the on-site experience, delivering Tier 1 Helpdesk support, device management, and SaaS administration for the Boston office, with partners in San Francisco and Zurich.

You’ll work hands-on with Okta, Google Workspace, Jira, Slack, Zoom, and Office365, maintain SLAs, manage ITAM, onboarding, and contribute to TechOps and Security initiatives in a fast-paced SaaS environment.