Hybrid IT & Support Ops Engineer (Mac/Windows)

Baseten; New York (NY); Hybride; USD 125 000 - 170 000; Plein temps

Avantages offerts par ce poste

Equity participation

Medical, dental, vision insurance (US)

Flexible PTO including Winter Break

Parental leave

Fertility and family-building stipend

401(k) plan

Exposure to ML startups

Résumé du poste

Baseten is hiring an IT Support / Operations Engineer to bring our internal IT support in-house and elevate the employee experience. You will be the go-to for hardware and software issues across Mac and Windows, own onboarding, manage access, and help scale our IT infrastructure as Baseten grows.

The role is hybrid, with three days in-person at either SF or NYC offices. You will also contribute to systems administration and workflow automation as the company evolves, partnering with vendors and

Qualifications

• Strong knowledge of Google Workspace, MDM (Kandji), IdM/SSO (Okta) and video conferencing.
• Experience administering macOS at scale and Windows.
• Hands-on automation to streamline IT processes.
• Excellent communication and organizational abilities.

Responsabilités

• Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across macOS and Windows fleets.
• Manage user lifecycle administration including provisioning, deprovisioning, and access management.
• Own the IT onboarding experience for new employees—from setup to first-day configuration.
• Maintain and improve office IT infrastructure for reliability and performance.
• Build a knowledge base of self-serve resources to reduce tickets.

Connaissances

Google Workspace

Mac administration at scale

Windows administration

Automation tooling

Communication skills

Multitasking in fast-paced environment

Outils

Kandji

Okta

Automation scripts (Python/Shell)

Description du poste

Baseten is hiring an IT Support / Operations Engineer to bring our internal IT support in-house and elevate the employee experience. You will be the go-to for hardware and software issues across Mac and Windows, own onboarding, manage access, and help scale our IT infrastructure as Baseten grows.

The role is hybrid, with three days in-person at either SF or NYC offices. You will also contribute to systems administration and workflow automation as the company evolves, partnering with vendors and