Tech Ops & IT Support Analyst (Hybrid NYC)

Persona; New York (NY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) 3% contribution

Unlimited PTO

Quarterly mental health days

Family planning benefits

Professional development stipend

Wellness benefits

Job summary

Persona is hiring a Tech Ops Analyst to join our New York City office and help keep internal systems running smoothly. You’ll be the frontline IT support for NYC-based employees, including the leadership team, and partner with People Ops on onboarding and offboarding processes.

This hybrid role requires strong problem-solving, a passion for automation, and experience with macOS, Google Workspace, Jamf Pro, and Okta. Occasional remote work is available.

Qualifications

• 3 years of experience working in IT or equivalent experience.
• Strong passion for technology, automation, and efficiency.
• Experience with macOS, Google Workspace, Jamf Pro, and Okta.
• Comfort building trust through collaboration and successful cross-functional engagements.
• Working knowledge of computer systems, security, network and systems administration, databases, and data storage systems.
• Great at finding solutions and explaining your thought process to achieve results.
• Firm grasp of IT best practices.

Responsibilities

• Be the front-line support for every New York City-based employee, including our leadership team
• Work with our People Ops team to ensure smooth onboarding/offboarding for employees
• Set up video conferencing for company all-hands
• Procure and track all tech equipment for all employees (remotely and in-office)
• Research new tools to optimize internal efficiencies across teams

Skills

IT support

macOS

Google Workspace

Jamf Pro

Okta

Cross-functional collaboration

Security basics

Troubleshooting

Job description

Persona is hiring a Tech Ops Analyst to join our New York City office and help keep internal systems running smoothly. You’ll be the frontline IT support for NYC-based employees, including the leadership team, and partner with People Ops on onboarding and offboarding processes.

This hybrid role requires strong problem-solving, a passion for automation, and experience with macOS, Google Workspace, Jamf Pro, and Okta. Occasional remote work is available.