Technology Operations Engineer

Benchling, Inc.; Boston (MA); Hybrid; USD 81,000 - 109,000; Full time

Job summary

Benchling, Inc. in Boston is seeking a Technology Operations Engineer to own the on-site experience, delivering Tier 1 Helpdesk support, device management, and SaaS administration for the Boston office, with partners in San Francisco and Zurich.

You’ll work hands-on with Okta, Google Workspace, Jira, Slack, Zoom, and Office365, maintain SLAs, manage ITAM, onboarding, and contribute to TechOps and Security initiatives in a fast-paced SaaS environment.

Qualifications

• 3+ years troubleshooting hardware, software, and systems in a corporate environment.
• 3+ years in a heavily SaaS-based environment.
• Experience owning or contributing to IT asset management, including inventory and lifecycle.
• Comfortable being the sole on-site tech for a location with judicious escalation.
• Willingness to flex hours for EMEA coverage.
• Excellent communication and customer service attitude.
• Experience with IAM platforms (Okta or similar).
• Experience with ITSM (Jira Service Management) or similar ticketing.
• Experience with endpoint management tools and AV systems.

Responsibilities

• Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
• Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
• Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
• Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
• Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
• Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
• Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
• Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
• Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
• Develop and maintain Technology Operations documentation

Skills

Mac OS & Windows support

SaaS operations

Customer service mindset

Communication

Security awareness

Team collaboration

Tools

Okta

Jira Service Management

Jamf

Fleet

Intune

AWS Workspace

WorkspaceONE

Zoom

AV systems

Job description

We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

Role Overview

We’re looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office. In this role, you’ll be the go‑to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on‑site experience and IT asset management for Boston. You’ll work hands‑on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and Engineering to improve how we deliver TechOps services. As the local escalation path for Boston, you’ll have real ownership over how technology shows up for employees in that office, and you’ll partner closely with teammates in San Francisco and Zurich to support a globally distributed workforce. This is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow your career in a fast‑paced, SaaS-driven environment. If you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in here.

Responsibilities

• Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
• Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
• Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
• Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
• Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
• Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
• Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
• Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
• Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations
• Develop and maintain Technology Operations documentation

Qualifications

• 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
• 3+ years experience working in a heavily SaaS-based environment
• Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
• Comfortable operating as the sole or primary on-site technology resource for a location, with the judgment to know when to elevate
• Willingness to occasionally flex working hours to provide backup coverage for EMEA-based colleagues
• Excellent communication skills and customer service attitude
• Experience with IAM platforms, specifically Okta or similar
• Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
• Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, and WorkspaceONE
• Experience with video conferencing and AV systems
• Experience with network troubleshooting
• You are motivated by helping others succeed. When things break - and they will - you are eager and able to help fix things. You like thinking of ways to improve efficiency or bring delight to the people you work with
• You know that the internet is a scary place, understand security concepts, and can put them into action to protect us and our users
• You are a technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better. Requirements can vary depending on leveling and scope

How We Work

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

Benchling welcomes everyone

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Compensation Range: $80,750 - $109,250