Help Desk Technician - Hybrid, Growth & Certifications

Boston Managed IT; Waltham (MA); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Unlimited PTO

Cert reimbursement

Hybrid schedule

Job summary

Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services—keeping their technology running so they can focus on what they do best.

We're expanding our team and looking for sharp, client-focused technicians who want to grow with us. The Role: As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs.

Qualifications

• 1–3 years of IT support or help desk experience (MSP experience a strong plus).
• Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP).
• CompTIA A+, Network+, or Microsoft certifications preferred.

Responsibilities

• Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365).
• Triage and escalate complex issues to Level 3 engineers when needed.
• Perform onboarding/offboarding tasks: account setup, device provisioning, access management.
• Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask).
• Support clients on-site when needed across the Greater Boston area.

Skills

Windows 11

Microsoft 365

Active Directory

Networking basics (DNS, DHCP, TCP/IP)

Customer-facing communication

Education

CompTIA A+ / Network+ / Microsoft certifications

Tools

Datto

NinjaRMM

SuperOps

Job description

Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services—keeping their technology running so they can focus on what they do best.

We're expanding our team and looking for sharp, client-focused technicians who want to grow with us. The Role: As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs.