Technology Support Engineer: Trading & Shipping (On-Site & Remote)

Ampol; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading energy company in Houston is seeking a Technology Support Engineer to provide on-site and remote IT support. Candidates should have a background in Business, IT, or Engineering, along with strong communication skills and a proactive customer-focused approach. Responsibilities include troubleshooting, guiding users, and assisting with system improvements. This role offers a unique opportunity to shape your career in a dynamic environment.

Qualifications

• Strong understanding of IT field support and IT Service Management.
• Experience or skills in business analysis to identify process improvements.
• Proven ability to manage multiple tasks and solve problems under pressure.

Responsibilities

• Provide on-site and remote technology support.
• Assist with asset deployment and inventory management.
• Build strong customer relationships and promote self-service tools.

Skills

IT field support

Escalation management

Communication skills

Customer-focused attitude

Problem-solving skills

Education

Tertiary qualification in Business, IT, or Engineering

ITIL V4 Foundation certification

Tools

ServiceNow

Job description

A leading energy company in Houston is seeking a Technology Support Engineer to provide on-site and remote IT support. Candidates should have a background in Business, IT, or Engineering, along with strong communication skills and a proactive customer-focused approach. Responsibilities include troubleshooting, guiding users, and assisting with system improvements. This role offers a unique opportunity to shape your career in a dynamic environment.