Onsite IT Help Desk Specialist – Houston (Contract-to-Hire)

Resolve Tech Solutions; Houston (TX); On-site; USD 34,440 - 41,328; Full time

Job summary

Resolve Tech Solutions is looking for a Support Center Specialist in Houston, TX. This onsite position will require you to provide Tier 1 technical support, troubleshoot various IT issues, and ensure a high level of customer satisfaction.

The ideal candidate should have 1-2 years of IT support experience and a basic understanding of networking. This is a contract-to-hire role, fully onsite.

Qualifications

• 1–2 years of IT support experience, preferably phone-based.
• Basic understanding of networking concepts.
• Strong communication skills.

Responsibilities

• Provide Tier 1 technical support for hardware and software.
• Troubleshoot connectivity issues for users.
• Log and document all support incidents accurately.

Skills

IT support experience

Network troubleshooting

Communication skills

Collaboration

Job description

Resolve Tech Solutions is looking for a Support Center Specialist in Houston, TX. This onsite position will require you to provide Tier 1 technical support, troubleshoot various IT issues, and ensure a high level of customer satisfaction.

The ideal candidate should have 1-2 years of IT support experience and a basic understanding of networking. This is a contract-to-hire role, fully onsite.