Electrical Systems Support Engineer (Hybrid)

OMICRON Lab; Houston (TX); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Attractive benefit package

Opportunity for growth and development

Encouragement of personal initiative through flat hierarchies

Job summary

A leading technology company in Houston, TX is seeking a Technical Support Specialist to provide effective customer support via phone and email. Ideal candidates will have a bachelor's degree in Electronics or Electrical Engineering, strong problem-solving skills, and at least 3 years of related experience. The position offers a hybrid work environment, and participation in company activities is encouraged, supporting a vibrant corporate culture focused on growth and work-life balance.

Qualifications

• At least 3 years’ experience in related field preferred.
• Experience in customer support preferred.
• General knowledge of firewall protection and IT networks infrastructure preferred.

Responsibilities

• Provide timely and effective technical support to customers through phone and email.
• Collaborate with Application Engineers to resolve customer issues.
• Develop tailored instruction guides to support troubleshooting.

Skills

General knowledge of power systems

Excellent command of written and spoken English

Strong problem-solving skills

Attention to detail

Adaptability to new processes

Education

Bachelor's degree in Electronics or Electrical Engineering

Tools

Windows operating system

Job description

A leading technology company in Houston, TX is seeking a Technical Support Specialist to provide effective customer support via phone and email. Ideal candidates will have a bachelor's degree in Electronics or Electrical Engineering, strong problem-solving skills, and at least 3 years of related experience. The position offers a hybrid work environment, and participation in company activities is encouraged, supporting a vibrant corporate culture focused on growth and work-life balance.