Frontline IT Support Specialist — Problem Solver

GAS GLOBAL SERVICES; Houston (TX); On-site; USD 28,000 - 39,000; Part time

Job summary

GAS Energy Staffing LLC is seeking a Support Center Specialist in Houston, TX to deliver efficient, accurate technical support to end users. The role serves as the first point of contact, requiring strong phone etiquette and clear communication while resolving basic to moderately complex issues across supported systems.

Support is primarily via phone with email assistance, and includes involvement in IT projects and knowledge sharing within the team.

Qualifications

• 1–2 years of technical support experience.
• Experience supporting networks and related systems.
• Strong verbal and written communication skills.
• Associate degree or equivalent experience.

Responsibilities

• Provide first-level technical support via phone and email queues.
• Troubleshoot hardware, software, network, and connectivity issues.
• Install and configure software applications and assist with deployments.
• Document issues and resolutions in the ticketing system.
• Collaborate with IT teams on projects and knowledge sharing.

Skills

Technical support

Phone support

LAN/WAN

VPN/Citrix

Customer service

Education

Associate degree or equivalent

Tools

VPN

Citrix

Wireless connections

Job description

GAS Energy Staffing LLC is seeking a Support Center Specialist in Houston, TX to deliver efficient, accurate technical support to end users. The role serves as the first point of contact, requiring strong phone etiquette and clear communication while resolving basic to moderately complex issues across supported systems.

Support is primarily via phone with email assistance, and includes involvement in IT projects and knowledge sharing within the team.