Automation Subject Matter Expert — 24/7 Tech Support (Hybrid)

National Oilwell Varco; Houston (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Competitive medical plans

Paid vacation and holidays

Free preventative medical and dental care

Job summary

A global technology provider in oil and gas is seeking a Technical Customer Support professional in Houston, Texas. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively. Responsibilities include providing technical guidance, ensuring accurate job documentation, and resolving client issues. This full-time role offers competitive benefits, including a retirement plan and healthcare options, in a dynamic environment that prioritizes customer satisfaction.

Qualifications

• 3 - 4 years of relevant work experience required.
• Ability to manage multiple cases simultaneously.
• Deep knowledge in technical disciplines like mechanical or electrical.

Responsibilities

• Provide technical guidance to field personnel.
• Ensure job documentation is accurate and timely.
• Perform root cause analysis of client issues.

Skills

Technical problem-solving

Excellent communication skills

Ability to work independently

Customer service focus

Education

High school diploma or equivalent

Tools

MS Office products (Word, Excel, PowerPoint)

Job description

A global technology provider in oil and gas is seeking a Technical Customer Support professional in Houston, Texas. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively. Responsibilities include providing technical guidance, ensuring accurate job documentation, and resolving client issues. This full-time role offers competitive benefits, including a retirement plan and healthcare options, in a dynamic environment that prioritizes customer satisfaction.