Senior IT Support Analyst: Drive Reliable Internal Tech

The Jupiter Group, Inc; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A chemical manufacturing company in Houston is seeking a User Support Analyst to support its computing infrastructure. The role requires at least 5 years of experience in on-site computer support, strong customer service skills, and a technical background. Responsibilities include software maintenance, troubleshooting, and providing excellent service to internal staff. This full-time position offers the chance to work in a dynamic IT environment.

Qualifications

• 5+ years’ experience in on-site computer support.
• Strong background in computer repair and support.
• Excellent customer service and problem-solving skills.

Responsibilities

• Provide excellent customer service during IT support.
• Install, configure, and maintain software on computers.
• Assume ownership of service requests and ensure timely handling.

Skills

Customer service

Software installation and maintenance

Technical problem solving

Excellent communication

Team collaboration

Education

B.A./B.S. in Computer Science

Job description

A chemical manufacturing company in Houston is seeking a User Support Analyst to support its computing infrastructure. The role requires at least 5 years of experience in on-site computer support, strong customer service skills, and a technical background. Responsibilities include software maintenance, troubleshooting, and providing excellent service to internal staff. This full-time position offers the chance to work in a dynamic IT environment.