IT Support Technician - Client-Facing Tech Expert

IronEdge Group; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Vision Insurance

Disability Insurance

Flexible Spending Account

Matching 401k

Job summary

A technology solutions provider in Houston is looking for a Support Technician who provides front-line technical support to clients. This position includes troubleshooting server and network systems, repairing software, and may require on-site client interaction. Candidates should have strong customer service skills, the ability to problem-solve, and effective communication skills. IEG offers benefits including medical, dental, life insurance, and a 401k matching program.

Qualifications

• Strong decision-making and multi-tasking skills are essential.
• Ability to train end users and new team members.
• Effective interaction with C-Level or Executive client contacts.

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot server and network systems.
• Dispatch to on-site clients for issue remediation.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Tools

Microsoft Teams

Job description

A technology solutions provider in Houston is looking for a Support Technician who provides front-line technical support to clients. This position includes troubleshooting server and network systems, repairing software, and may require on-site client interaction. Candidates should have strong customer service skills, the ability to problem-solve, and effective communication skills. IEG offers benefits including medical, dental, life insurance, and a 401k matching program.