IT Support Technician - Client-Facing Tech Expert

IronEdge Group; Houston (TX); Presencial; USD 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Life Insurance

Vision Insurance

Disability Insurance

Flexible Spending Account

Matching 401k

Descripción de la vacante

A technology solutions provider in Houston is looking for a Support Technician who provides front-line technical support to clients. This position includes troubleshooting server and network systems, repairing software, and may require on-site client interaction. Candidates should have strong customer service skills, the ability to problem-solve, and effective communication skills. IEG offers benefits including medical, dental, life insurance, and a 401k matching program.

Formación

• Strong decision-making and multi-tasking skills are essential.
• Ability to train end users and new team members.
• Effective interaction with C-Level or Executive client contacts.

Responsabilidades

• Provide front-line technical support to end users.
• Troubleshoot server and network systems.
• Dispatch to on-site clients for issue remediation.

Conocimientos

Customer service

Problem-solving

Communication

Attention to detail

Herramientas

Microsoft Teams

Descripción del empleo

A technology solutions provider in Houston is looking for a Support Technician who provides front-line technical support to clients. This position includes troubleshooting server and network systems, repairing software, and may require on-site client interaction. Candidates should have strong customer service skills, the ability to problem-solve, and effective communication skills. IEG offers benefits including medical, dental, life insurance, and a 401k matching program.