Remote Energy Tech Support Specialist

Voltguard Utilities Limited; Houston (TX); Hybrid; USD 28,929 - 41,328; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

100% benefits coverage

401k with company match

Paid Parental Leave

Generous time off

Job summary

A leading energy solutions provider in Houston, Texas, is seeking a Remote Technical Support Representative to provide exceptional customer service and technical assistance. The ideal candidate should possess a bachelor's degree, a strong technical background, and at least 2 years of experience in technical support. Offers competitive salary, full benefits coverage, and a hybrid work schedule requiring office attendance 2-3 times a week.

Qualifications

• 2+ years of experience in a technical support role.
• Strong knowledge of energy solutions and related technologies.
• Ability to troubleshoot and resolve technical issues effectively.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat.
• Troubleshoot and resolve technical issues related to energy services.
• Collaborate with other departments to resolve complex technical issues.

Skills

Technical support

Customer service

Troubleshooting

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree in a technical field

Tools

Microsoft Office

CRM systems

Job description

A leading energy solutions provider in Houston, Texas, is seeking a Remote Technical Support Representative to provide exceptional customer service and technical assistance. The ideal candidate should possess a bachelor's degree, a strong technical background, and at least 2 years of experience in technical support. Offers competitive salary, full benefits coverage, and a hybrid work schedule requiring office attendance 2-3 times a week.