Technology Services Office (TSO) Asst FY27

Winthrop Eagles; Rock Hill (SC); On-site; USD 11,000 - 16,000; Part time

Job summary

Winthrop University is seeking a TSO Assistant to provide first-level support for campus technology services and assist with service desk operations.

You will process requests, support account access issues, and ensure accurate ticket documentation while following university IT policies. This is a regular hourly student position with 20 hours per week.

Qualifications

• Clear and professional communication in person, by phone, and email.
• Ability to troubleshoot routine issues and escalate when needed.
• Willingness to ask questions and learn on the job.
• Reliable, able to complete tasks with minimal supervision after training.

Responsibilities

• Provide front-line support for campus technology services.
• Process service requests and document tickets in the system.
• Assist with account access issues and password resets for students, faculty, and staff.
• Maintain organized workspace and contribute to daily operations.
• Monitor ticket queues and escalate urgent issues to supervisors as needed.

Skills

Clear communication

Customer service

Problem solving

Dependable

Education

Undergraduate student

Tools

Office software

Job description

Job Purpose

The TSO Assistant provides first-level support for campus technology services and assists with service desk operations. This position helps maintain efficient workflow by processing requests, supporting account access issues, and ensuring accurate ticket documentation.

Duties and Responsibilities

This position provides front-line support for campus technology services. Students will receive training and are expected to apply procedures consistently and responsibly.

Responsibilities may include:

• Manage ID card service requests from intake to completion, ensuring information is accurate, and policies are followed.
• Process Scantron requests, including printing, scoring, verifying results, and organizing materials for return.
• Create and update user login accounts in accordance with provided guidelines and security standards.
• Provide basic Tier 1 technical support for account access, device related issues, password resets for supported faculty, staff, and student computing equipment.
• Log, update, and track all service requests in the official ticketing system.
• Monitor ticket queue to identify time-sensitive requests and notify supervisors of urgent or high-priority issues.
• Maintain an organized and clean workspace and contribute to efficient daily operations.
• Protecting sensitive information and always following university IT policies.

Qualifications

• Demonstrated ability to communicate clearly and professionally in person, by phone, and email communications
• Critical thinking skills to troubleshoot routine issues and elevate when appropriate.
• Basic problem-solving skills and willingness to ask questions when needed.
• Dependable and able to complete assigned tasks with minimal supervision after training.

Preferred Skills

• Comfort using standard office software and computer systems.
• Experience assisting customers or supporting others in a service role.
• Ability to quickly learn new systems and apply training consistently.
• Strong attention to accuracy when handling requests and confidential information.
• Ability to handle a dynamic work environment; remain productive during slow times, exercise patience and professionalism during stressful situations.

Pay Rate

Pay Rate 10.00

Type of Position

Regular Hourly

Position Level

Graduate or Undergraduate

Hours Per Week

20

Posting Number

Posting Number 2026SD0299P

Open Date

Open Date 07/01/2026

Close Date

Close Date 01/01/2027

Desired Start Date

Desired Start Date 07/01/2026

End Date

End Date 06/30/2027

Special Instructions to Applicants

PLEASE NOTE

Supplemental questions are considered part of your official application.
Please complete the entire application, including all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant meets the position qualifications.
*Students who are paid by the hour must enter all hours worked on their time sheet each day they work and submit completed time sheets by the deadline. Failure to do so may prevent future employment.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Resume

Optional Documents

• Cover Letter
• 2026-2027 Financial Awards showing Work-Study