Financial Aid Assistant

Troy University; Troy (AL); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Troy University in Troy, AL, is seeking a Financial Aid Assistant to provide administrative support and help students with financial aid inquiries. The role collaborates with counselors and staff to ensure accurate processing of student information and documentation.

The position requires strong data-entry skills, proficiency with Word/Excel, and a commitment to confidentiality and excellent customer service. Typical hours are 8am–5pm, Monday–Friday, on site.

Formación

• High school diploma or equivalent.
• Minimum of three years of clerical office work experience.
• Proficient with Microsoft Word and Excel.
• Strong organizational skills and ability to manage multiple tasks.
• Excellent written and verbal communication.
• Ability to maintain confidentiality.
• Excellent customer service and interpersonal skills.

Responsabilidades

• Perform administrative and clerical duties in support of the Financial Aid Office.
• Answer inquiries from students, parents, faculty, staff, and the public about financial aid processes, requirements, and deadlines.
• Process incoming and outgoing mail and distribute correspondence as appropriate.
• Perform data entry and update student records.
• Maintain and retrieve student financial aid files with confidentiality and compliance with regulations.
• Maintain spreadsheets, databases, and electronic records.
• Assist financial aid counselors and staff with processing student information.
• Provide customer service to students and parents regarding financial aid availability and documentation.
• Operate standard office equipment and software applications.
• Assist with special projects, audits, reports, and other duties as assigned.

Conocimientos

Customer service

Written and verbal communication

Organizational skills

Data entry

Multitasking

Confidentiality

Educación

High school diploma or equivalent

Associate’s degree

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Financial Aid Assistant

Posting Details

Posting Number: SF2616P

Position Title: Financial Aid Assistant

Position Type: Classified Staff/Hourly

Department: Financial Aid - Troy

Division: Finance and Administration

Campus: Troy

Work Status: Full-Time (FT)

Temporary: No

Location: Troy - T01

Job Summary: The Financial Aid Assistant position is responsible for providing administrative and customer service support to the Financial Aid Office. This position performs a variety of clerical and data-entry functions, maintains student records, assists students and parents with financial aid inquiries, and supports the effective administration of financial aid programs. The Financial Aid Assistant works closely with financial aid counselors and office staff to ensure accurate and timely processing of student information and documentation.

Essential Duties and Responsibilities:

• Perform a variety of administrative and clerical duties in support of the Financial Aid Office.
• Answer telephone calls and respond to inquiries from students, parents, faculty, staff, and the general public regarding financial aid processes, requirements, and deadlines.
• Process incoming and outgoing mail and distribute correspondence as appropriate.
• Perform data entry functions, including recording the receipt of required documents and updating student records.
• Organize, maintain, and retrieve student financial aid files while ensuring confidentiality and compliance with applicable regulations.
• Maintain and update spreadsheets, databases, and electronic records.
• Assist financial aid counselors and other office staff with processing and tracking student information.
• Provide excellent customer service to students and parents regarding financial aid availability, application procedures, and required documentation.
• Operate standard office equipment and utilize various software applications to support office functions.
• Assist with special projects, audits, reports, and other duties as assigned.

Minimum Qualifications:

1. High school diploma or equivalent
2. Minimum of three years of clerical office work experience
3. Proficient computer skills, including Microsoft Office applications, particularly Word and Excel.
4. Strong organizational skills with the ability to manage multiple tasks and priorities.
5. Excellent written and verbal communication skills.
6. Strong attention to detail and accuracy in data entry and record maintenance.
7. Ability to maintain confidentiality and handle sensitive student information.
8. Excellent customer service and interpersonal skills.

Preferred Qualifications:

1. Associate’s degree
2. Experience working in a higher education environment.
3. Experience with Datatel Colleague/Ellucian
4. Previous experience in financial aid, student services, or a related administrative support role.

Will this position require driving? No

Work Hours

8am - 5 pm
Monday-Friday

List any hazardous conditions or physical demands required by this position

N/A

Does this position have supervisory responsibility? No

Posting Date: 10/28/2026

Open Until Filled: Yes

Quick Link: https://www.troyuniversityjobs.com/postings/48812

Reference Letters

Solicit References Through the System? No

Applicant Special Instructions: Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Troy University employment website (www.troyuniversityjobs.com)
   • Chronicle of Higher Education
   • Higher Ed Jobs
   • Social Media website
   • Indeed
   • Other employment website (please specify below)
   • Employee Referral (please specify below)
   • Local newspaper (please specify below)
   • Professional journal (please specify below)
   • Other source (please specify below)
2. Please specify:

   (Open Ended Question)

3. * Regarding your current employment status, please select one of the following:
   • Not a current Troy University employee
   • Current part-time Troy employee (including adjunct faculty)
   • Current full-time Troy employee - initial appraisal period complete
   • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
4. * Do you have a high school diploma or equivalent?
   • Yes
   • No
5. * Do you have a minimum of three years of clerical office work experience?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affinitve Action employer.
- Troy University participates in eVerify.