Student Worker - CMSC Student Technology Technician Academic Year 2026-2027

Millersville University; Millersville (Lancaster County); Hybride; USD 13 638 - 19 424; Temps partiel

Résumé du poste

Millersville University is looking for a Student Worker - CMSC Student Technology Technician to assist in the computer science department during the academic year 2026-2027. This position involves supporting faculty and students with tech-related issues, troubleshooting devices, and ensuring lab equipment functionality.

The ideal candidate will possess strong communication skills, the ability to multitask and maintain confidentiality. Training will be provided for selected candidates, making this an excellent opportunity for students interested in gaining experience in an IT environment.

Qualifications

• Maintain confidentiality while assisting users.
• Communicate tasks and issues clearly with all users.
• Work both independently and collaboratively on tasks.

Responsabilités

• Assist faculty and students with technical issues.
• Troubleshoot and resolve university device issues.
• Maintain functionality of printers and university lab equipment.

Connaissances

Ability to maintain strict confidentiality

Clear and professional communication

Ability to work independently and in a team

Multitasking skills

Willingness to learn continually

Project management skills

Formation

Completion of CSCI 162 or equivalent course

Outils

Ticketing system software

Description du poste

Student Worker - CMSC Student Technology Technician Academic Year 2026-2027

Requisition Number: Stu751P

Position Type: Student Worker

Department: Department of Student Workers

Job Title: Student Worker - CMSC Student Technology Technician Academic Year 2026-2027

Classification: Student Worker

Pay Rate: Starting rate $12.00/hr

Hours per week: Minimum 6 Hours / Up to 30 hrs/week

Days Worked: Flexible

Hours/Shift worked: Flexible

Job Summary/Basic Function

The Department of Computer Science is seeking student employees to assist in the computer science area as well as other IT assignments. CS student workers fix student and University devices in a timely manner, communicating with the user and co‑workers to develop solutions while ensuring permanence. Students will handle various IT tasks and ease the workload for the rest of IT.

Job Duties

• Assist CS faculty, staff, and students with issues or requests regarding university issued devices, lab equipment, or instructional technology.
• Assist with student devices as long as the technician can help, otherwise refer to the Technical Assistance Center (TAC).
• Troubleshoot issues and work with IT staff to resolve them.
• Ensure printers in labs or common spaces are functioning and stocked with toner and paper.
• Open and close the lab at designated times posted on signage.
• Support lab sections that may be scheduled in the labs.
• Work with department systems admins and IT staff to rectify requests or issues.
• Use the university ticketing system to record work done, issues, or requests by the department.
• Assist with the IT ticket queue when not assigned a task by the department or needed to oversee a lab section.
• Must have completed CSCI 162 or transfer in of an equivalent course (management can consider other experiences).
• Other duties as assigned.

Required Qualifications

• Ability to maintain strict confidentiality.
• Ability to speak clearly and professionally.
• Ability to work both independently and in a team.
• Ability to multitask.
• Willingness to perform varied duties.
• Ability to manage multiple projects simultaneously.

Preferred Qualifications

• Previous experience working in an office setting.
• Computer knowledge with hardware, software, and IoT devices.
• Good written and verbal communication.
• Willingness to learn on a daily basis.

Working Conditions and Physical Effort

• Be able to sit and use a computer for the length of shift.
• Ability to lift up to 20 lbs.

Special Instructions for Applicants

Previous experience is not required; training will be provided. Resume and cover letter are required; references are optional but suggested. Uploading your current term class schedule is encouraged to help determine the best working hours during your academic and extracurricular schedule.

Posting Dates

• Posting Open Date: 06/09/2026
• Posting Close Date: 05/31/2027