IT eSystem Analyst II / Training Coordinator

Troy University; Troy (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Troy University in Troy, MI is seeking an IT eSystems Analyst II/Training Coordinator to provide mid-level support for software applications and hosted solutions. The role includes handling helpdesk requests, administering Salesforce and CRM systems, and coordinating training programs.

You will develop dashboards, maintain training materials, and align training with operational needs. The position requires a Bachelor’s degree or 3 years of related experience, with a schedule typically 8am-5pm,

Qualifications

• Bachelor’s degree in a related field OR a minimum of three years of related experience.
• Ability to display a positive attitude, teamwork, and timeliness.

Responsibilities

• Provide mid-level support for a wide range of software applications and hosted solutions.
• Manage and resolve helpdesk requests in a fast-paced environment.
• Administer and support platforms such as Salesforce or similar solutions and CRM systems.
• Coordinate organizational training needs and schedule.
• Create reporting dashboards and metrics to measure needs and outcomes.
• Develop and maintain education and reference materials; update training procedures.

Skills

Teamwork

Timeliness

Education

Bachelor’s degree OR 3 years exp

Job description

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Position Type

Department

Division

Division Finance and Administration

Campus

Campus Troy

Work Status

Work Status Full-Time (FT)

Temporary

Temporary No

Location

Location Troy - T01

Job Summary

The IT eSystems Analyst II/Training Coordinator is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar solutions, helpdesk CRM systems, and digital signature technologies; and serving as a technical resource for both end users and departmental leadership. This role is also responsible for analyzing organizational training needs, coordinating an effective training schedule.

Additional duties include creating reporting dashboards and metrics to measure needs and outcomes; developing and maintaining ongoing education and reference materials; consulting with supervisor to align with operational needs; and continuously evaluating and updating training procedures.

Minimum Qualifications

1. Bachelor’s degree in a related field OR a minimum of three years of related experience
2. Ability to display a positive attitude, teamwork, and timeliness

Preferred Qualifications

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No

Work Hours

8am - 5pm
Monday through Friday
Evenings and weekends occasionally required for projects, events, or emergencies

List any hazardous conditions or physical demands required by this position

NA

Does this position have supervisory responsibility?

Last Day a Reference Provider Can Submit Reference

Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Troy University employment website (www.troyuniversityjobs.com)
  • Chronicle of Higher Education
  • Higher Ed Jobs
  • Social Media website
  • Indeed
  • Other employment website (please specify below)
  • Employee Referral (please specify below)
  • Local newspaper (please specify below)
  • Professional journal (please specify below)
  • Other source (please specify below)
• Please specify:

  (Open Ended Question)

• * Regarding your current employment status, please select one of the following:
  • Not a current Troy University employee
  • Current part-time Troy employee (including adjunct faculty)
  • Current full-time Troy employee - initial appraisal period complete
  • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
• * Do you have a Bachelor's degree in a related field, OR a minimum of three years of related work experience?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents

• Letter of Reference 1
• Other Document
• Unofficial Transcript 1

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affimative Action employer.
- Troy University participates in eVerify.