Technology Support Assistant

Wilmington University; Brandywine (DE); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Employee Wellness Center

EAP for confidential counseling

Tuition benefits for part-time staff

Professional development opportunities

Job summary

Wilmington University seeks a Technology Support Assistant (PT) to provide help desk support on campus and remotely as needed. You will respond to incidents via the university's ticketing system, assist with campus equipment and classroom tech, and support events such as live-streams.

The role requires a high school diploma and strong communication and organizational skills. Proficiency in Microsoft 365, Windows 11, Teams, and Zoom is expected; A+ certification is preferred.

Qualifications

• Requires high school diploma or equivalent.
• A+ certification preferred but not required.
• Strong communication and customer service skills.
• Detail-oriented, organized, and able to work independently.
• Proficient with MS Office 365, Windows 11, Teams and Zoom.

Responsibilities

• Respond to technology incidents and requests via the University’s ticketing system.
• Field incoming help requests from end users via the ticketing system and phone.
• Support staff equipment on campus and remotely.
• Support student/faculty equipment and classrooms (projectors, labs).
• Assist with scheduled device replacements (laptops, desktops, projectors).
• Support campus events, including live-stream facilitation.
• Promote a respectful, confidential, and supportive environment.

Skills

Excellent communication

Customer service

Organizational skills

Analytical skills

Detail-oriented

Confidentiality

Microsoft Office 365

Windows 11

Microsoft Teams

Zoom

Adobe Creative Suite (plus)

Education

High school diploma or equivalent

A+ Certification (preferred)

Tools

Microsoft Office 365

Windows 11

Microsoft Teams

Zoom

Adobe Creative Suite

Job description

EMPLOYMENT OPPORTUNITY

POSITION: Technology Support Assistant (PT)

Requirements

A high school diploma or equivalent is required. A+ Certification is preferred. The candidate must have excellent communication, customer service, organizational, and analytical skills. Must be detail-oriented, self-directed, and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office 365 (Word, Excel, PowerPoint, etc.), Windows 11, Microsoft Teams, and Zoom. Knowledge of Adobe Creative Suite is a plus. Must demonstrate respect for others in the workplace and a commitment to creating a supportive work environment that values the contributions of all employees. Must maintain professionalism and confidentiality in all situations.

Responsibilities

• Respond to technology incidents and requests promptly and professionally via the University’s ticketing system.
• Field incoming help requests from end users via the ticketing system and phone calls in a courteous manner.
• Support staff equipment both on campus and remotely.
• Support student/faculty equipment, such as projectors or computer labs.
• Assist with scheduled device replacements such as laptops, desktops, and projectors.
• Support campus events, including but not limited to live-stream facilitation.
• Promote and foster a supportive environment for all students, faculty, and staff.
• All other duties assigned by Technology Support Management.

Hours of Employment

Generally, Monday–Thursday from 2:00 p.m. to 9:30 p.m. (must be flexible with hours to meet the needs of the department/University).

Benefits & Professional Development

• Access to the Employee Wellness Center (fitness resources, health coaching, wellness programs).
• Employee Assistance Program (EAP) for confidential counseling and support.
• Eligibility to contribute to a TIAA retirement plan with financial planning resources.
• Tuition benefits for part-time staff.
• Professional and personal development opportunities to support career growth.

Salary Range

Commensurate with experience.