Technology Support Assistant

Wilmington University; Brentwood (MD); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Wellness resources

EAP for confidential counseling

Tuition benefits for part-time staff

Professional development opportunities

Retirement plan eligibility (TIAA)

Job summary

Wilmington University in Maryland is seeking a Technology Support Assistant (PT) to respond to IT incidents, assist users, and support campus equipment both on-site and remotely. The role requires strong communication, problem-solving, and independence in handling tickets and routine tasks.

The position offers evening hours, opportunities to assist with events, and professional development. Part-time staff receive tuition benefits and access to wellness resources, with eligibility for a

Qualifications

• High school diploma or equivalent; Certification preferred.
• Excellent communication and customer service skills.
• Detail-oriented, self-directed, able to make decisions related to assigned projects independently.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, etc.), Windows 11, Teams, and Zoom.
• Knowledge of Adobe Creative Suite is a plus.
• Respectful and professional, maintains confidentiality.
• Must be computer literate.

Responsibilities

• Respond to technology incidents and requests via the University’s ticketing system.
• Field incoming help requests from end users via ticketing system and phone.
• Support staff equipment on campus and remotely.
• Support student/faculty equipment, such as projectors or computer labs.
• Assist with scheduled device replacements (laptops, desktops, projectors).
• Support campus events, including live-stream facilitation.
• Promote and foster a supportive environment for all students, faculty, and staff.
• All other duties assigned by Technology Support Management.

Skills

Customer service

Communication

Analytical skills

Organizational skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft 365

Windows 11

Microsoft Teams

Zoom

Adobe Creative Suite

Job description

EMPLOYMENT OPPORTUNITY

POSITION: Technology Support Assistant (PT)

Requirements:

A high school diploma or equivalent is required. A Certification is preferred. The candidate must have excellent communication, customer service, organizational, and analytical skills. Must be detail-oriented, self-directed, and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office 365 (Word, Excel, PowerPoint, etc.), Windows 11, Microsoft Teams, and Zoom. Knowledge of Adobe Creative Suite is a plus. Must demonstrate respect for others in the workplace and a commitment to creating a supportive work environment that values the contributions of all employees. Must maintain professionalism and confidentiality in all situations.

Responsibilities include (but are not limited to):

• Respond to technology incidents and requests promptly and professionally via the University’s ticketing system.
• Field incoming help requests from end users via the ticketing system and phone calls in a courteous manner.
• Support staff equipment both on campus and remotely.
• Support student/faculty equipment, such as projectors or computer labs.
• Assist with scheduled device replacements such as laptops, desktops, and projectors.
• Support campus events, including but not limited to live-stream facilitation.
• Promote and foster a supportive environment for all students, faculty, and staff.
• All other duties assigned by Technology Support Management.

Hours of Employment:

Generally, Monday–Thursday from 2:00 p.m. to 9:30 p.m. (must be flexible with hours to meet the needs of the department/University).

Benefits & Professional Development:

• Access to the Employee Wellness Center (fitness resources, health coaching, wellness programs).
• Employee Assistance Program (EAP) for confidential counseling and support.
• Eligibility to contribute to a TIAA retirement plan with financial planning resources.
• Tuition benefits for part-time staff.
• Professional and personal development opportunities to support career growth.

Salary Range:

Commensurate with experience.

Application Deadline:

November 6, 2026