System Support Technician (PT)

Surry Community College

Dobson (NC)

On-site

USD 21,000 - 34,000

Part time

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Job summary

Surry Community College in Dobson, NC invites applications for a part-time System Support Technician. The role provides technical support for campus technology, assists faculty, staff, and students with hardware, software, and classroom technology needs, and helps maintain inventory and setup for events.

The position requires basic troubleshooting, equipment setup, and collaboration with Technology Services to support college projects and daily operations, including occasional evening or weekend

Qualifications

Language skills, mathematical skills, and reasoning abilities are required.
Reading, writing, and interpreting technical information is expected.
Ability to analyze problems and communicate effectively with users.

Responsibilities

Provide technical support to faculty, staff, and students at college locations.
Troubleshoot basic computer hardware, software, peripheral, and connectivity issues.
Set up, configure, deploy, and maintain computers, printers, monitors, scanners, and other technology.
Install and configure approved software and applications.
Assist with classroom and office technology setup and routine maintenance.
Respond to Help Desk requests and follow up with users as needed.
Assist with technology equipment inventory, software licensing records, and equipment audits.
Maintain organized technology equipment and storage areas.
Perform basic hardware replacement, cleaning, upgrades, and repairs.
Work collaboratively with Technology Services staff to support College projects, programs, and special events.
Communicate effectively with technical and non-technical users.
Provide occasional evening, weekend, or special-event technology support as needed.
Maintain a clean, organized, and safe work area.
Perform other related duties as assigned.

Skills

Language skills

Mathematical skills

Reasoning ability

Education

Two-year Computer Information Technology degree or equivalent

Job description

Please see Special Instructions for more details.

For information about this position, please contact Steven Goins, Lead System Support Technician, at (336) 386-3261 or goinsst@surry.edu.

Classification Information

FLSA

Position Information

Position Title

Position Number

Position Number PS5-IT

Position Type

Position Type Part Time

Leave Format

Leave Format Staff

Shift

Shift As required to support the college.

Location

Location Main Campus (Dobson)

Job Description - Summary

System Support Technician provides technical support for College technology, including computers, software, classroom technology, digital media equipment, and related peripherals. This position assists faculty, staff, and students with technology needs, performs routine equipment setup and maintenance, and helps maintain accurate technology inventory records.

This position may have access to confidential information and is expected to maintain confidentiality in accordance with College policies.

Essential Duties and Responsibilities

Provide technical support to faculty, staff, and students at college locations.
Troubleshoot basic computer hardware, software, peripheral, and connectivity issues.
Set up, configure, deploy, and maintain computers, printers, monitors, scanners, and other technology.
Install and configure approved software and applications.
Assist with classroom and office technology setup and routine maintenance.
Respond to Help Desk requests and follow up with users as needed.
Assist with technology equipment inventory, software licensing records, and equipment audits.
Maintain organized technology equipment and storage areas.
Perform basic hardware replacement, cleaning, upgrades, and repairs.
Work collaboratively with Technology Services staff to support College projects, programs, and special events.
Communicate effectively with technical and non-technical users.
Provide occasional evening, weekend, or special-event technology support as needed.
Maintain a clean, organized, and safe work area.
Perform other related duties as assigned.

General Qualifications

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS :
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers/administrators, faculty, staff, students, and the general public.
MATHEMATICAL SKILLS :
Ability to apply mathematical concepts such as those needed for the interpretation/creation of graphs, logical equations, and permutations.
REASONING ABILITY :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES , LICENSES , REGISTRATIONS : (or equivalent demonstrated experience/ability)
A+

Required Qualifications

Two-year Computer Information Technology degree or equivalent combination of education and computer repair and software configuration job-related experience. Verifiable language skills, mathematical skills, and reasoning ability.

Preferred Qualifications

Certificates, Licenses, Registrations

A+

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:
1) stand, walk and sit.
2) use hand s to finger, handle, or feel; reach with hands and arms; and talk or hear.
3) stoop, kneel, crouch, or crawl.
4) climb or balance, and taste or smell.
5) lift and/or move up to 50 pounds and occasionally lift and/or move up to150 pounds.
6) climb ladders and use power tools on a regular basis.

Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.
The noise level in the work environment is usually moderate.

Position Budget Information

Posting Number

Posting Number SFP992

Proposed Start Date

Proposed Start Date 12/01/2026

Position End Date (if temporary)

Open Date

Open Date 11/05/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicant

For information about this position, please contact Steven Goins, Lead System Support Technician, at (336) 386-3261 or goinsst@surry.edu.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this employment opportunity?
- Surry Website
- Mount Airy News
- Employment Security Commission
- NCCCS Website
- Winston - Salem Journal
- Job Board (Ex: Monster)
- Personal Referral
- Other
- Indeed
If 'other', please list where you learned of the position.
(Open Ended Question)
* Do you have the required degree for this position?
- Yes
- No
* How many years of experience do you have that is related to the position?
- 0-3
- 4-6
- 7-10
- 10+
* Are you an SCC employee?
- Yes
- No