IT eSystem Analyst II / Training Coordinator

Troy University; Troy (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

The IT eSystems Analyst II/Training Coordinator at Troy University provides mid-level support for a wide range of software applications and hosted solutions. The role manages helpdesk requests and administers platforms such as Salesforce and CRM systems, while coordinating organizational training needs.

The position also develops dashboards, metrics, and training materials to measure outcomes and ensure alignment with operational goals. Evening and weekend projects may occasionally occur.

Qualifications

• Bachelor’s degree OR 3+ years related experience.
• Ability to display a positive attitude, teamwork, and timeliness.

Responsibilities

• Provide mid-level support for a wide range of software applications and hosted solutions.
• Manage and resolve helpdesk requests in a fast-paced environment.
• Administer and support platforms such as Salesforce or similar CRM solutions and digital signature technologies.
• Serve as a technical resource for end users and departmental leadership.
• Analyze organizational training needs and coordinate an effective training schedule.
• Create reporting dashboards and metrics to measure needs and outcomes.
• Develop and maintain ongoing education and reference materials.
• Consult with supervisor to align with operational needs.
• Continuously evaluate and update training procedures.

Skills

Helpdesk support

Training coordination

Reporting dashboards

Teamwork

Timeliness

Education

Bachelor’s degree or 3+ years related experience

Tools

Salesforce

CRM systems

Digital signature technologies

Job description

IT eSystem Analyst II / Training Coordinator

Posting Details

Posting Number: SF2614P

Position Title: IT eSystem Analyst II / Training Coordinator

Position Type: Professional/Salaried

Department: Information Technology - Troy

Division: Finance and Administration

Campus: Troy

Work Status: Full-Time (FT)

Temporary: No

Location: Troy - T01

Job Summary: The IT eSystems Analyst II/Training Coordinator is responsible for providing mid-level support for a wide range of software applications and hosted solutions. Key responsibilities include managing and resolving helpdesk requests in a fast-paced environment; administering and supporting platforms such as Salesforce or similar solutions, helpdesk CRM systems, and digital signature technologies; and serving as a technical resource for both end users and departmental leadership. This role is also responsible for analyzing organizational training needs, coordinating an effective training schedule.

Additional duties include creating reporting dashboards and metrics to measure needs and outcomes; developing and maintaining ongoing education and reference materials; consulting with supervisor to align with operational needs; and continuously evaluating and updating training procedures.

1. 1. Bachelor’s degree in a related field OR a minimum of three years of related experience
2. 2. Ability to display a positive attitude, teamwork, and timeliness

Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?: No

• 8am – 5pm
• Monday through Friday
• Evenings and weekends occasionally required for projects, events, or emergencies

List any hazardous conditions or physical demands required by this position: NA

Does this position have supervisory responsibility?: No

Posting Date: 10/27/2026

Open Until Filled: Yes

Quick Link: https://www.troyuniversityjobs.com/postings/48799

Reference Letters

Solicit References Through the System?: No

Last Day a Reference Provider Can Submit Reference: (none)

Applicant Special Instructions: Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [e-mail].

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this employment opportunity?
   • Troy University employment website (www.troyuniversityjobs.com)
   • Chronicle of Higher Education
   • Higher Ed Jobs
   • Social Media website
   • Indeed
   • Other employment website (please specify below)
   • Employee Referral (please specify below)
   • Local newspaper (please specify below)
   • Professional journal (please specify below)
   • Other source (please specify below)
2. Please specify:

   (Open Ended Question)

3. * Regarding your current employment status, please select one of the following:
   • Not a current Troy University employee
   • Current part-time Troy employee (including adjunct faculty)
   • Current full-time Troy employee - initial appraisal period complete
   • Current full-time Troy employee - still within initial appraisal period (six months for new employees and three months for promoted employees)
4. * Do you have a Bachelor's degree in a related field, OR a minimum of three years of related work experience?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. Letter of Reference 1
2. Other Document
3. Unofficial Transcript 1

Troy University is an Equal Employment Opportunity and Affimative Action employer. Troy University participates in eVerify.