Technology Programs Associate — IT Support & AI Initiatives

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

University of Nebraska–Lincoln is seeking a Technology Programs Associate to deliver tier 1 and specialized IT support for the College of Law, supporting faculty, staff and students. You will collaborate with NU ITS and College of Law teams to drive technology services and security initiatives while adapting to a fast-paced office environment.

The role requires an associate degree in technology or computing, 6+ months IT support and at least 1 year in customer-facing roles, with strong Microsoft

Qualifications

• Associate’s degree in technology or computing; 6+ months IT support; 1+ year in any customer-facing role.
• Proficient in Microsoft Office and Adobe Acrobat.
• Advanced knowledge of cybersecurity practices and artificial intelligence.
• Ability to diagnose and resolve technical issues per University policies.
• Knowledge of various computer architectures and operating systems.

Responsibilities

• Provide tier 1 and specialized hardware and software IT support for College of Law faculty, staff and students.
• Collaborate with College of Law team members and NU ITS service managers to deliver timely, high-quality technology services.
• Develops and leads technology initiatives around data security and artificial intelligence.
• Work under pressure and time constraints in a professional office setting.

Skills

IT troubleshooting

Customer service

Cybersecurity

Artificial intelligence

Technical support

Education

Associate’s degree in technology or computing

Bachelor’s degree (preferred) in technology or computing

Tools

SCCM

Active Directory

Group Policies

JAMF

Microsoft Office

Adobe Acrobat

Job description

University of Nebraska–Lincoln is seeking a Technology Programs Associate to deliver tier 1 and specialized IT support for the College of Law, supporting faculty, staff and students. You will collaborate with NU ITS and College of Law teams to drive technology services and security initiatives while adapting to a fast-paced office environment.

The role requires an associate degree in technology or computing, 6+ months IT support and at least 1 year in customer-facing roles, with strong Microsoft