Technology Programs Associate

University of Nebraska-Lincoln; Lincoln (NE); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous paid time off including vac.,

Medical/dental/vision insurance

Life coverage

Scholarship programs for employees and

Robust retirement plans

Job summary

University of Nebraska–Lincoln seeks a Technology Programs Associate in the College of Law to deliver tier 1 and advanced IT support for faculty, staff, and students. You will collaborate with NU ITS and Law team members to ensure timely services and lead initiatives on data security and artificial intelligence.

The role requires an Associate’s degree in a tech field with hands-on IT support and customer service experience, plus strong cybersecurity and AI knowledge.

Qualifications

• Associate’s degree in a technology or computing-related field plus hands-on IT support experience.
• Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered.
• Advanced knowledge of cybersecurity practices and artificial intelligence.

Responsibilities

• Provide tier 1 and specialized hardware/software support for College of Law faculty, staff and students.
• Collaborate with College of Law team members and NU ITS service managers for timely IT services.
• Develop and lead technology initiatives around data security and AI.

Skills

IT support

Customer service

Cybersecurity

Artificial intelligence

Troubleshooting

Microsoft Office

Operating systems

Education

Associate's degree in technology/computing

Bachelor’s degree (preferred)

Tools

SCCM

Active Directory

Group Policies

JAMF

Windows/macOS administration

Job description

Working Title

Technology Programs Associate

Department

College of Law-0899

Description Of Work

The Technology Programs Associate provides tier 1 and specialized hardware and software support for College of Law faculty, staff and students. Collaborates with fellow College of Law team members and with NU ITS service managers to provide timely, high-quality technology services and support campus IT initiatives. Develops and leads separate College of Law technology initiatives surrounding data security and artificial intelligence. Must be able to quickly become familiar with University systems and services. Must be able to work under pressure and time constraints in a professional office setting.

About Us

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and certified as a Family Friendly Workplace. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

Learn more about UNL benefits and your total compensation at: https://go.unl.edu/aboutus

Minimum Required Qualifications

• Associate’s degree in a technology or computing-related field and at least six (6) months of hands‑on experience providing IT support and at least one year of experience working in any role which involves customer service.
• Additional years of relevant experience or completed relevant education may substitute for required education/experience on a year-for-year basis.
• Proficient use of Microsoft Office and Adobe Acrobat; education/experience considered.
• Advanced knowledge of cybersecurity practices and artificial intelligence.
• Ability to diagnose and resolve technical issues, utilizing an understanding of technical principles that align with University policies.
• Knowledge and experience of various computer architectures and their respective operating systems.

Preferred Qualifications

• Bachelor’s degree in a technology or computing‑related field.
• Two years of hands‑on experience providing IT support including direct user support.
• Two years of experience administering and supporting Windows and MacOS operating systems.
• Experience with wired and wireless IP‑based networking.
• Experience with SCCM , Active Directory, and Group Policies, and with JAMF or using macOS in a domain‑joined environment.
• Experience with client management tools.
• Knowledge of IT security best practices, user security, and cloud storage services.
• CompTIA A+, HDI DST , and OEM hardware repair certifications (HP, Apple, Dell) are desirable.

Posted Salary

$21.60/hr minimum