IT Support Associate

University of Nebraska – Lincoln; Lincoln (NE); On-site; USD 27,364,000 - 38,973,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee scholarships

Job summary

University of Nebraska–Lincoln seeks an IT Support Associate to provide responsive, student and staff technology help desk support across the campus. You will coordinate daily help desk operations, triage requests, and work with partners to ensure reliable services.

The role combines hands-on technical support with supervising 2–3 student workers, and requires clear communication with users at varying technical levels.

Qualifications

• Associate2 degree in computer science or information technology, or a related field with two years of related experience or equivalent.
• Experience troubleshooting hardware, software, operating systems, peripherals, and routine tech issues.
• Ability to explain technical information to users with varying levels of technical knowledge.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging requests, escalating complex issues, and ensuring timely follow-up and resolution.
• Supervising 2a03 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and university IT systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

Skills

IT support

Help desk

Troubleshooting

Communication

Education

Associate’s degree in IT

Bachelor’s degree in CS/IT

Tools

Ticketing systems

Mac and Windows environments

Asset management

Job description

IT Support Associate

The IT Support Associate provides responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

We Seek

A service-oriented technology professional who enjoys solving problems and helping others. The successful candidate is an effective communicator who is organized, dependable, and able to balance hands-on technical support with coordinating help desk operations and supervising student employees.

Note: Sponsorship will not be offered for this position.

About Us

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and recently earned the Lincoln Family Friendly Workplace certification. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

Benefits

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

Learn more about working at UNL: https://go.unl.edu/aboutus

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://go.unl.edu/nondiscrimination

Posted Salary: $24.77/hr minimum

Job Type: Full-Time

Work Location (City, State): Lincoln, NE

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Pre-Placement Driving Record Review Required: No

Physical Required: No

Position funded by grant or other form of temporary funding? No

Criminal History Background Check Required: Yes

Minimum Required Qualifications

• Associate’s degree in computer science, information technology, or a related field, plus two (2) years of progressively responsible experience providing IT, help desk, classroom technology, or related technical support. Equivalent education/experience considered.
• Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems.
• Ability to communicate technical information to users with varying levels of technical knowledge.

Preferred Qualifications

• Bachelor’s degree in computer science, information technology, management information systems, education technology, business, a field of the arts, or a related field.
• Experience supervising, training, scheduling, or providing day-to-day direction to students or other staff.
• Experience using help desk/ticketing, asset management, endpoint support, classroom technology, or university technology systems.
• Experience supporting both Mac and Windows environments.
• Experience assisting with technology purchasing, inventory, deployment, documentation, or service improvement.
• Relevant technology support certification, such as Apple, Microsoft, CompTIA, or ITIL Foundation.