IT Support Lead - Help Desk & Student Team

University of Nebraska–Lincoln; Lincoln, Northern (NE, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee and dependent scholarship

Robust retirement plans

Job summary

The University of Nebraska–Lincoln invites applications for an IT Support Associate. This full-time position delivers end-user, classroom, and help desk support, assisting faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts.

The role coordinates day-to-day help desk operations, triages requests, supervises 2–3 student workers, and partners with NU Information Technology Services to ensure reliable technology services and continuous improvement.

Qualifications

• Associate’s degree in computer science, information technology, or a related field, plus two years of experience in IT/help desk.
• Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems.
• Ability to communicate technical information to users with varying levels of knowledge.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

Skills

Associate degree

Two years experience

Communication

Education

Associate's degree in CS/IT or related field

Tools

Help desk software

Ticketing systems

Asset management

Job description

The University of Nebraska–Lincoln invites applications for an IT Support Associate. This full-time position delivers end-user, classroom, and help desk support, assisting faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts.

The role coordinates day-to-day help desk operations, triages requests, supervises 2–3 student workers, and partners with NU Information Technology Services to ensure reliable technology services and continuous improvement.