IT Support Lead - Help Desk & Student Team

University of Nebraska–Lincoln; Lincoln (NE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive insurance options

Employee and dependent scholarship

Robust retirement plans

Job summary

The University of Nebraska–Lincoln invites applications for an IT Support Associate. This full-time position delivers end-user, classroom, and help desk support, assisting faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts.

The role coordinates day-to-day help desk operations, triages requests, supervises 2–3 student workers, and partners with NU Information Technology Services to ensure reliable technology services and continuous improvement.

Qualifications

• Associate’s degree in computer science, information technology, or a related field, plus two years of experience in IT/help desk.
• Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems.
• Ability to communicate technical information to users with varying levels of knowledge.

Responsibilities

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

Skills

Associate degree

Two years experience

Communication

Education

Associate's degree in CS/IT or related field

Tools

Help desk software

Ticketing systems

Asset management

Job description

University of Nebraska-Lincoln Employment Website

Please see Special Instructions for more details.

The search committee will begin formal review of applications on September 8, 2026 and will continue until an appointment is made. Interested applicants must first go to https://employment.unl.edu/postings/101937 , click “Apply for this job,” complete the information form, and submit the following:

· Letter of application addressing qualifications specific to this job description.

· Names and contact information of at least three (3) professional references.

Position Information

Position Information

EEO Statement

Working Title

Working Title IT Support Associate

Department

Department Hixson Lied Fine & Performing Arts-0898

Requisition Number

Requisition Number S_260685

Posting Open Date

Posting Open Date 08/21/2026

Application Review Date: (To ensure consideration, please submit all application materials before review date)

Application Review Date: (To ensure consideration, please submit all application materials before review date) 09/08/2026

Posting Close Date

Open Until Filled Yes

Description of Work

The IT Support Associate provides responsive, customer-focused technology support for faculty, staff, and students across the Hixson-Lied College of Fine and Performing Arts. This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support.

Responsibilities Include:

• Providing end-user, classroom, and help desk support, including troubleshooting and resolving routine and intermediate technology issues.
• Coordinating help desk operations by triaging support requests, escalating complex issues as appropriate, and ensuring timely follow-up and resolution.
• Supervising 2–3 student workers, including hiring, training, scheduling, assigning work, and ensuring consistent help desk coverage and service quality.
• Supporting a variety of college and NU Information Technology Services systems and services through cross-training and collaboration with technology partners.
• Identifying opportunities to improve technology support by analyzing service trends, researching solutions, documenting procedures, and implementing approved improvements.

We Seek:
A service-oriented technology professional who enjoys solving problems and helping others. The successful candidate is an effective communicator who is organized, dependable, and able to balance hands-on technical support with coordinating help desk operations and supervising student employees.

Note: Sponsorship will not be offered for this position.

About Us:

At the University of Nebraska–Lincoln, we’re proud to be consistently recognized by Forbes as a top employer and recently earned the Lincoln Family Friendly Workplace certification. We are known for our welcoming, supportive environment, commitment to professional growth, and outstanding benefits. UNL isn’t just a workplace; it’s a place to build your career and make a meaningful impact in Nebraska.

When you join our team as a full-time, regular staff member, you’ll enjoy:

• Generous paid time off including vacation, sick leave, parental leave, and holidays
• Comprehensive insurance options including medical, dental, vision, and life coverage
• Employee and dependent scholarship programs to pursue higher education
• Robust retirement plans with university match

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. See https://go.unl.edu/nondiscrimination

Minimum Required Qualifications

• Associate’s degree in computer science, information technology, or a related field, plus two (2) years of progressively responsible experience providing IT, help desk, classroom technology, or related technical support. Equivalent education/experience considered.
• Experience troubleshooting computer hardware, software, operating systems, peripheral devices, and routine technology problems.
• Ability to communicate technical information to users with varying levels of technical knowledge.

Preferred Qualifications

The following qualifications are preferred but not required:

• Bachelor’s degree in computer science, information technology, management information systems, education technology, business, a field of the arts, or a related field.
• Experience supervising, training, scheduling, or providing day-to-day direction to students or other staff.
• Experience using help desk/ticketing, asset management, endpoint support, classroom technology, or university technology systems.
• Experience supporting both Mac and Windows environments.
• Experience assisting with technology purchasing, inventory, deployment, documentation, or service improvement.
• Relevant technology support certification, such as Apple, Microsoft, CompTIA, or ITIL Foundation.

Pre-Placement Driving Record Review Required

Pre-Placement Driving Record Review Required No

Physical Required

Physical Required No

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.

Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. No

Criminal History Background Check Required

Criminal History Background Check Required Yes

How to Apply

The search committee will begin formal review of applications on September 8, 2026 and will continue until an appointment is made. Interested applicants must first go to https://employment.unl.edu/postings/101937 , click “Apply for this job,” complete the information form, and submit the following:

· Letter of application addressing qualifications specific to this job description.

· Names and contact information of at least three (3) professional references.

For questions or accommodations related to this position contact

Drew Davis
[e-mail]

Job Category (old)

Job Category (old) Managerial/Professional

Job Type

Job Type Full-Time

Alternate Work Schedule (if other than 8-5)

Work Location (City, State)

Work Location (City, State) Lincoln, NE

Position funded by grant or other form of temporary funding?

Position funded by grant or other form of temporary funding? No

If Temporary, indicate end date

Planned Hire Date:

Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).