Senior IT Workstation Support Specialist

University Of Nebraska - Lincoln; Lincoln (NE); On-site; USD 52,000 - 68,000; Full time

Job summary

University of Nebraska-Lincoln is seeking a Sr. Workstation Support Associate in Lincoln, NE to provide hardware and software support for campus users, align with ITS policies, document processes, and help deploy new technologies.

The ideal candidate will have strong customer service, 3+ years desktop/helpdesk experience, and familiarity with Windows and macOS, with an emphasis on collaboration with ITS teams to ensure reliable endpoint support.

Qualifications

• Two years of post-secondary education.
• Three years of desktop or helpdesk support experience.
• Strong knowledge of Windows and macOS operating systems.
• Direct customer support experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Provide hardware and software support to university departments.
• Document processes and track inventory.
• Collaborate with ITS teams to promote best practices.
• Train users on supported technology.

Skills

Customer service

Desktop support

Windows OS

macOS

Education

Two years of post-secondary education

Tools

Windows

macOS

Job description

University of Nebraska-Lincoln is seeking a Sr. Workstation Support Associate in Lincoln, NE to provide hardware and software support for campus users, align with ITS policies, document processes, and help deploy new technologies.

The ideal candidate will have strong customer service, 3+ years desktop/helpdesk experience, and familiarity with Windows and macOS, with an emphasis on collaboration with ITS teams to ensure reliable endpoint support.